Great experience - but parking situation killed it.
I have been going to Red Door Spas in different cities for over a decade now and I have rarely been dissatisfied with the service and product. There is definitely a consistency among them that is successful. I always leave relaxed and well taken care of. This time my massage and facial therapists were professional, accommodating and thorough. However, at the Garden City location the parking is horrible. Unless you are coming from Old Country Road you dont see the tiny red awnings to make the customer aware of the establishment and it is located among business buildings so youre not quite sure what building it is in unless you have been there before. If you come from an alternative route or the back of the building you get confused - AND - during the work week the parking lot is PACKED. So unless you see the teeny tiny itty bitty sign for valet parking (which I clearly did not) - you drive around for 10+ minutes trying to find parking in an area of 30 min - 2 hour parking! So because of that lack of clarity (because it was not clearly stated in an emailed or voicemail), I received a $45 parking ticket! I was so angry, still am. My suggestion - advertise your establishment more from the parking lot perspective - not just the Main Street, remind customers of the parking issues in the email or voicemail reminder, and train your front desk to ask customers when they walk in.
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